We take care of any client questions, compains or problems, not you or your consultants.
We’ll Pick Up Your Customer’s Payment & Postage For You
When issues occur or questions arise, MCC&S has a specialized, trained staff of customer relations persons that take the calls. These calls include the handling of simple questions about how to open crates to the handling of damage claims.
This third party handling of shipping questions, insulates the gallery and client from any shipping issues. MCC&S expertly handles these issues and arranges all repairs or replacements without requiring gallery involvement. This method saves the reputation of the galleries that use our services and improves gallery staff moral. Clients are not inclined to blame the gallery for shipping issues and because of the strategic instructions put inside each crate, the clients refrain from calling the sales staff.
Each crate comes with specific instructions and phone numbers for the handling of shipping issues and damage claims. Phones are answered 24 hours a day and 7 days a week.